Your shopping experience is very important to us. We hope that our cart is easy to use and navigate and our products easily found and purchased. The following are common questions that customers ask us. Before emailing us, please check below to swiftly find an answer to the question you might be looking to solve. Checking these question is much quicker than emailing us.
If you do not find the answer you are looking for in these categories, please proceed to the contact us page. We will happily add to these questions at any time to make sure they are helpful.
My Order
Where is my order?
Once you have placed your order, you will receive an email confirmation from our shopping cart. Please check your spam folder if you do not receive this confirmation email within ten minutes of your order.
Orders normally ship within 1 - 3 business days of ordering. You will receive a tracking number via email once it is shipped. Shipping transit time is different according to your shipping options choice. Sometimes the tracking notification can erroneously be marked as spam, so it's a good idea to check your spam folder.
How long does it take to ship my order?
Orders are normally shipped within 1 - 3 business days. We ship most orders via FedEx or the US Postal Service. Shipping time is normally between 3 - 5 days, but may be longer depending on the time of year as bad weather can delay delivery. If you need your order sooner, please choose an expedited shipping method, such as FedEx 2day. See the FedEx map below to get a rough estimate of transit time to your location:
Is my order secure?
Your security is our number one priority. Your order is 100% secure. Our website is hosted on a secure server using enterprise grade SSL encryption for securing all sensitive information. Your order is processed through Authorize.net, a widely trusted credit card processor that is completely secure. We do not share your information with any affiliate or other 3rd party company. Please contact us if you have any questions about the security of our website.
Click here for our privacy policy:
Security and Privacy Policy.
I accidentally placed two orders.
Please
contact us here if you accidentally placed a duplicate order. We will refund your card as soon as possible. Please note that it can take several days for the refund to appear in your account depending on the processing time of your financial institution.
My Account
Why does the website say that I already have an account?
When we updated our website a little while ago, we automatically created accounts for customers who had previously placed orders in our old shopping cart. Your address information should be saved, but you may need to reset your password.
You can reset the password associated with your account here:
Retrieve Password.
Be sure to check your spam folder in case the password email goes there by mistake. Alternatively you may use a different email address or contact us if you are still experiencing trouble with your account.
How do I access my account?
Log into your account on any page of the website at the top under "My Account." If you scroll over "My Account" a drop down menu will appear. Place your email address and password in and then press "submit." You are now logged into your account. Scroll back over "My Account" and click any of the links on the drop down menu to access your account info.
How do I create an account?
Is my account secure?
Your security is our number one priority. Your account is 100% secure. Our website is hosted on a secure server using enterprise grade SSL encryption for securing all sensitive information. Your order is processed through Authorize.net, a widely trusted credit card processor that is completely secure. We do not share your information with any affiliate or other 3rd party company. Please contact us if you have any questions about the security of our website.
Click here for our privacy policy:
Security and Privacy Policy
My Password
I cannot remember my password.
All you need to know to get your password is your email address. You can reset the password associated with your email address here:
Reset Password.
Be sure to check your spam folder in case the password email goes there by mistake.
How do I reset my password?
You can reset the password associated with your account here:
Reset Password.
Be sure to check your spam folder in case the password email goes there by mistake.
My password does not work.
All you need to know to get your password is your email address. You can reset the password associated with your email address here:
Reset Password.
Be sure to check your spam folder in case the password email goes there by mistake. If you cannot remember which email address you have used for this account, you can try each email you use on the "retrieve your email" page. This does not add emails to our list, but merely tests to see if it is in our database - it will tell you if it is not. Alternatively you may use a different email address and create a new account or contact us to help you retrieve your old account.
Shipping
How long does it take to ship my order?
Orders are normally shipped within 1 - 3 business days. We ship most orders via FedEx or the US Postal Service. Shipping time is normally between 3 - 5 days, but may be longer depending on the time of year as bad weather can delay delivery. If you need your order sooner, please choose an expedited shipping method, such as FedEx 2day. See the FedEx map below to get a rough estimate of transit time to your location:
Why is it so expensive to ship coffee?
We agree that shipping cost is expensive for shipping a small item such as coffee - we wish that it could be cheaper but have no control over the amount charged by 3rd party companies.
However, we are pleased to be able to offer free shipping in the US to orders over $45. Many websites only offer free shipping on orders over $70 or more, so our offer is very good. We highly recommend purchasing enough coffee to qualify for free shipping. If you do purchase enough for a couple of months, we recommend storing it in the sealed bags or in our Monk Coffee Vault to keep it fresh.
Do you ship to my country?
We can ship our coffee to most places around the world. If your country is not listed as a selection, please contact us and we can add it as an option. Please note that our international shipping prices do not include any customs, duties or taxes, so we highly recommend you check your country's fees before placing an order.
However, we are very protective of credit card fraud and may investigate an order from a country from which we receive very little orders to insure that the purchase is real.
Can I ship to APO addresses?
Yes, we do ship to APO and military addresses using the US Postal Service. Please enter APO or FPO as the city and either Armed Forces America (AA), Armed Forces Europe (AE) or Armed Forces Pacific (AP) as the state.
It's important to select United States as the country otherwise the shipping fee may be quoted incorrectly.
How do I ship to multiple shipping addresses per order?
We apologize but it is not currently possible to ship to multiple addresses in a single order, so you need to place a separate order for each address. Alternatively you can call our office at 877-751-6377 and we will happily place the orders for you.
Do you offer free shipping outside the US?
We apologize but because of the high cost of shipping internationally, we can only offer free shipping to addresses within the US, APO addresses and US territories.
Adding Products to Cart
Why won't the item add to my cart?
It's possible that the item you are trying to add is out of stock. Please contact us and let us know what item you were trying to add to your cart and we'll get back to you with an answer as soon as we can.
Subscriptions
How do I cancel or change my subscription?
Changing your subscription selections is easy. You can change your coffee or tea, add more bags, change your shipment address and more in your Manage Subscriptions area. You have to be signed into your account. You can log in here:
Change Subscription. Simply click on the "Manage Subscription" link. There you can cancel or change your subscription at any time, with no obligation.
Can I have two subscriptions going to two different addresses?
Currently you can only have one subscription per account. You are welcome to create as many accounts as you need for additional subscriptions, but you will need a unique email address for each account. You can get a free email address online from a free email provider, such as Gmail.
Can I gift a subscription?
Yes, it's possible to gift a subscription, but to avoid address issues we recommend creating a new account for each new gift subscription.
You are welcome to create as many accounts as you need for additional subscriptions, but you will need a unique email address for each account. You can get a free email address online from a free email provider, such as Gmail.
Where's my Subscription?
We ship your subscription according to your desired shipping schedule, so if you haven't seen your shipment yet it's normally due to a credit card processing issue. If your card has changed, expired or over its limit your order would not have processed.
To fix the problem, go to the Manage Subscription page in the my account section of the website. Once there, you can update your credit card number to resume the subscription. If you don't receive an email confirmation of your order within 24 hours, please contact us and we can fix the problem for you.
Email Address
How do I change my email address?
Please contact us if you would like your existing account updated with a new email address. Please be sure to include your old email address so we can find your old account easily. If preferred, you can create a new account with your new email address.
I cannot remember which email address I used.
If you cannot remember which email address you have used for this account, you can try different email addresses you use on the "reset password" page. This does not add an email to our list, but merely tests to see if it is in our database - it will tell you if yours is not. Alternatively you may use a different email address and create a new account or contact us to help you retrieve your old account.
Gift Notes
How do I send a note with my order since it is a gift?
We send a packing list (with no prices on it) with each order, so your recipient will always know who gifted the order. We can include a gift note for us to put on the packing slip by entering a gift message when you checkout.
Coffee
How do you decaffeinate your coffee?
Our Fair Trade Decaffeinated Mexican is decaffeinated using the Swiss Water Process. Our other decaffeinated coffees are processed using the industry standard MC process.
Why is your coffee more expensive than coffee at the supermarket?
Unlike a lot of roasters, who use the much cheaper and less flavorful Robusta coffee, we use only the highest grade Arabica coffee in our blends and flavored coffee. While it costs us a lot more to make it this way, the taste and aroma of the coffee is far superior. Try it for yourself! We're sure that you'll find our coffee far smoother and tastier than the cheaper coffees from the supermarket.
Do you sell decaffeinated coffee?
Yes, we have the Decaffeinated Arabica, Vespers Decaf and Fair Trade Decaffeinated Mexican as decaffeinated coffees. All of our flavored coffees are also available in decaf. You can see our decaffeinated coffees here:
Decaf. Coffees
Do you sell flavored coffee?
Yes, we have some wonderful flavored coffees available. Carmel, Royal Rum Pecan and Hazelnut are available throughout the year and we have a new seasonal flavor featured each month. You can see our flavored coffees here:
Flavored Coffees
Do you sell whole bean coffee?
Yes, all of our coffees, with the exception of decaffeinated flavors, are available in whole bean for maximum freshness.
Do you sell ground coffee?
Yes, all of our coffees, with the exception of our Coffee of the Month, are available ground for drip and french press brewers. Espresso blend, and Espresso Classico are both ground finer for use in espresso machines.
Do you sell french roast coffee?
French roast is an often confusing term used by some roasters indicating a darker roast level. Since different people mean different things by french roast, we've opted to stick to the more objective term of "Dark Roast" for our coffees.
We sell dark roast coffees in both whole and ground options. Midnight Vigils Blend is a favorite for many. You can see our dark roast coffees here:
Dark Roast Coffees.
How many calories are there in coffee?
There are virtually no calories in black unsweetened coffee - a 16 oz. mug of regular coffee contains approximately 2 calories and a 16 oz. mug of flavored coffee contains around 9 calories.
What is a our seasonal flavored coffee schedule? or I can't find my favorite coffee flavor?
Our seasonal flavor schedule is:
January - French Vanilla
February - Chocolate Cherry
March - Irish Cream
April - Pascha Java
May - Amaretto
June - Banana Cream Iced Coffee
July - Coconut Cream Iced Coffee
August - Chocolate Mint
September - Chocolate Raspberry
October - Cinnamon Coffee Cake
November - Pumpkin Spice
December - Jingle Bell Java
When will you have Christmas Blend?
Our limited edition Christmas Blend is normally available from mid November through to the end of December, stock permitting.
When will you have Jingle Bell Java?
Jingle Bell Java is normally available from mid November through to the end of December, stock permitting. It's also available just before Easter as Pascha Java.
When will your single serve coffee pods that work in K-Cup machines be available?
They are here now! Monk-Shots deliver a richer, fuller brew than conventional single-serve cups, and work with most K-Cup compatible brewers. Please note that our Monk-Shots do not work in the Keurig 2.0 machines, as only Keurig cups with a special trademarked lid work in this machine.
Religious Items
